My Support Services ("we", "us", or "our") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you contact us through our website, request information about our services, or engage with us directly. This may include your name, phone number, email address, and details about the support services you are seeking.
We also collect non-personal information automatically when you visit our website, such as browser type, pages visited, and time spent on the site. This information is used solely to improve our website and services.
2. How We Use Your Information
We use the information we collect to respond to your inquiries, provide and improve our services, communicate with you about our programs, and comply with legal obligations.
We will not use your personal information for any purpose other than those described in this policy without your prior consent, except as required or permitted by law.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services, provided they agree to keep your information confidential.
We may disclose your information if required to do so by law, or if we believe such action is necessary to comply with legal proceedings, protect our rights, or ensure the safety of our clients and staff.
4. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When your information is no longer needed, we will securely destroy or anonymize it.
5. Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to access the personal information we hold about you, request corrections to inaccurate information, and withdraw your consent to our use of your information at any time, subject to legal or contractual restrictions.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.
7. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
My Support Services Email: customerservice@mysupportservices.ca Phone: (604) 359-0412 Serving the Lower Mainland, BC